Privacy Policy

Kip Candle Co Privacy Policy

Effective date: 21st August 2025
Last updated: 8th June 2026

1. Who We Are

Kip Candle Co (“Kip”, “we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller:
Kip Candle Co is the data controller responsible for your personal data.

Contact details:
📧 hello@kipcandleco.com
Subject: Privacy Request

2. Information We Collect

We collect and process the following types of personal data:

Identity & Contact Data

  • Name
  • Email address
  • Billing and shipping address
  • Phone number (if provided)

Transaction Data

  • Order details
  • Purchase history
  • Payment confirmation (payment details are processed securely by third-party providers and are not stored by us)

Technical Data

  • IP address
  • Browser type and version
  • Device information
  • Time zone and location (based on IP)
  • Cookies and browsing behaviour on our site

Marketing & Communication Data

  • Email marketing preferences
  • Interaction with emails or advertising
  • Website engagement data (where consent is given)

3. How We Collect Your Data

We collect data when you:

  • Visit or browse our website
  • Make a purchase
  • Sign up to marketing emails
  • Contact customer support
  • Interact with our emails or advertisements
  • Use cookies or similar tracking technologies

4. How We Use Your Data

We only use your personal data where we have a lawful basis to do so:

Contractual necessity

  • To process and fulfil orders
  • To manage payments
  • To provide customer support

Legitimate interests

  • Fraud prevention and site security
  • Improving website performance and customer experience
  • Basic analytics to understand site usage

Consent

  • Email marketing
  • Personalised advertising
  • Non-essential cookies and tracking technologies

Legal obligation

  • Tax, accounting, and regulatory compliance

5. Shopify Platform

Our store is hosted on Shopify.

Shopify provides the core infrastructure that enables us to operate our online store, including hosting, checkout, payment processing, fraud prevention, analytics, and order fulfilment.

Shopify acts as a data processor for our business and processes personal data in accordance with its own privacy policy and applicable data protection laws.

In some cases, Shopify may process aggregated or pseudonymised data to improve its services and security systems.

Your data may be processed by Shopify and its service providers, which may include payment processors, shipping providers, and infrastructure partners.

Some data may be transferred outside the UK/EEA, subject to appropriate safeguards such as Standard Contractual Clauses or equivalent legal mechanisms.

🔗 Shopify Privacy Policy
🔗 Shopify Privacy Portal

6. Marketing, Advertising & Third Parties

We may use third-party service providers to deliver marketing and analytics services, including:

  • Meta (Facebook & Instagram)
  • Google (Analytics and Ads)
  • Pinterest
  • Klaviyo (email marketing and automation)
  • Shopify (commerce platform and analytics tools)

These providers may process personal data such as website activity, purchase behaviour, and engagement in order to:

  • Measure performance
  • Deliver relevant advertising
  • Improve marketing effectiveness

Where required by law (including UK, EEA, and Switzerland), we only use cookies and similar tracking technologies for advertising or analytics where you have provided consent.

You can withdraw or change your consent at any time via our cookie settings banner.

We do not sell your personal data.

7. Cookies

We use cookies and similar technologies to:

  • Enable core website functionality
  • Improve site performance and user experience
  • Analyse traffic and customer behaviour
  • Deliver personalised advertising (with consent only)

You can manage your cookie preferences at any time using our cookie banner or browser settings.

8. International Data Transfers

Your personal data may be transferred outside the UK and European Economic Area (EEA), including to countries such as the United States.

Where this occurs, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner’s Office
  • Adequacy decisions where applicable
  • Additional technical and organisational safeguards where required

9. Data Retention

We only retain personal data for as long as necessary:

  • Order and transaction data: up to 6–7 years (legal and tax requirements)
  • Marketing data: until you unsubscribe or withdraw consent
  • Analytics data: in line with platform retention settings

10. Children’s Privacy

Our website is not intended for individuals under 16 years of age. We do not knowingly collect personal data from children.

11. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability

To exercise your rights, contact us at:
📧 hello@kipcandleco.com

You may also manage certain preferences via Shopify or your cookie settings.

12. Complaints

If you are not satisfied with our response, you have the right to complain to the UK Information Commissioner’s Office (ICO):

https://ico.org.uk/make-a-complaint/

We would, however, appreciate the opportunity to resolve your concerns first.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business requirements.

The latest version will always be available on this page.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Kip Candle Co
📧 hello@kipcandleco.com