We aim to dispatch your orders within 3-4 business days of ordering. We use the Royal Mail “signed for” service for all orders where 'first class signed for' is selected. For all other orders where second class is selected, we will be unable to track your order. We recommend using the "signed for" service to ensure a swift and trackable delivery.
Problems with the post? Drop us an email at firstname.lastname@example.org and we will be happy to help.
We hope that you love your Kip Candle Co. candle. We offer a full replacement or refund for items that arrive damaged due to the postal service.
If you are not happy with your order, or for any refund questions please email us at email@example.com and we will be happy to help you!